FAQ

1. Where do you deliver?

We deliver nationwide across South Africa, directly to your door through trusted local couriers.
At this stage, we do not ship internationally.

2. How long does delivery take?

Delivery typically takes 3 – 5 working days, depending on your location and order volume.
We’ll send you an email with tracking details as soon as your order ships.

3. How much is delivery?

  • R99 delivery fee for all orders under R800

  • Free delivery on all orders over R800

4. How can I track my order?

Once your order has been dispatched, you’ll receive an email from

info@skinluxeco.co.za with your tracking link.
You can use that link to follow your parcel’s progress.

5. What payment methods do you accept?

We offer safe and convenient checkout through:
✅ Yoco (Visa & Mastercard)
✅ PayFast (Card, Instant EFT, or PayFlex options)

All payments are processed securely through encrypted gateways.

6. Can I return or exchange a product?

Yes — we offer a 14-day return policy from the date of delivery.
If you’re not completely satisfied, contact us at info@skinluxeco.co.za with your order number and we’ll assist you.
Items must be unused and in their original packaging.

7. Are your products cruelty-free?

Absolutely 🐰
All SkinLuxe Co products are 100% cruelty-free and not tested on animals.

8. Are your products suitable for sensitive skin?

Yes — our products are carefully formulated with gentle, effective ingredients suitable for most skin types.
If you have extremely sensitive skin, we recommend doing a patch test before applying to your face or body.

9. Do you offer discounts or promotions?

Yes — subscribe to our SkinLuxe Circle newsletter to receive exclusive offers, new product updates, and skincare tips straight to your inbox.

10. How can I contact you?

For any enquiries, order updates, or product questions, email us at:
📧 info@skinluxeco.co.za
We aim to respond within 24–48 hours (Mon–Fri).